States

This page contains:

• Add a new State
• Existing States
  • Edit a State
  • Delete a State
  • Reorder States

Your Remediation Tracker will come pre-populated with the following ticket states:

• New
• Confirmed
• In progress
• Ready for re-test
• Fixed
• Risk accepted

The states you define will appear in the States dropdown:

Add a new State

1. Click Manage states in the Remediation Tracker's right-hand sidebar

2. Click + Add new state and give the State a Name

3. Click Create State to save

   

Existing States

Edit a State

1. Mouseover the State name and click the yellow Edit button

2. Rename the State, then click Update State to save your changes

Delete a State

1. Mouseover the State name and click the red Delete button

2. Confirm that you want to delete the State. Note: there is no undo option.

Reorder States

Drag and drop the states to put them into the correct order.