You don't have time for downtime. Our expert support team is here to help.
The Dradis customer support team knows the product inside and out and are here to help you from implementation to reports, backups to remediation management, and everything in between.
Rachael
Christoffer
Pavels
We work where you work. Reach the support team through email, the in-app beacon or the customer only community forum and Slack workspace.
No bots or one-size fits all support here. Each support inquiry is genuinely addressed by a human to find the best complete solution for your situation and concern, not the first close-ish canned answer they (or a bot) can find.
Join 1,000+ security teams with direct access to the Dradis support team.
Buy Pro Now0 Request a 15-Minute Discovery Call ||||||| Old FileJoin 1,000+ security teams with direct access to the Dradis support team.
Buy Pro Now Request a 15-Minute Discovery Call =======Amazing support is core to our mission of making your day easier. While we have a dedicated support team, everyone that works at Security Roots is part of customer support. Stick around long enough, and you will likely hear from each of us on the team.
Founder
Daniel created and open-sourced the Dradis Framework in 2007 - to do what he does best: help others work better by providing back-end tools that automate the boring parts.
Help & Support
From Word reports to bug reports, Rachael is here to help you figure out what's going wrong and how to fix it.
Development
Aaron is a developer with a burning passion for computing. He makes sure that Dradis is the best tool for the job by contributing to its development and keeping it functionally sound.
Help & Support
Christoffer is here to help you with all of your support questions, to make sure that your reporting is how you want it and that Dradis is running as it should.
Head of Product
Matt combines creative design with strategic research to drive user-centric roadmaps. Along with the Product Team, Matt ensures Dradis is continually evolving and reducing busywork for security professionals.
Success
Marlene loves connecting with teams around the world to help them do more of the work they're passionate about and less of the busywork that keeps them from it.
Development
Caitlin is a passionate developer with a keen interest in solving software problems by creating innovative solutions.
Help & Support
Pavels stands ready to unravel the mysteries of any technical challenges you face, whether it's assisting with report creation or troubleshooting, ensuring a seamless and error-free journey.
Marketing
We've built a tool that streamlines pen test workflows. Matthew works to educate the InfoSec community on Dradis and amplify some of the knowledge we've aquired whilst working with security teams.
Design
Nicola strives to create interfaces that are intuitive and user-centered. As a member of the Product team, her goal is to create and maintain a UI that empowers Dradis' users.
Development
Gerald is a creative developer contributing to Dradis’ development by building tools and features. His work helps security teams work smarter and more efficiently.
Everything you need to know about Pro support.
Pro includes email support, live chat, screen-share troubleshooting, personalized onboarding, and training. No hidden costs. See all editions and pricing info→
Pro customers typically receive initial responses within 24 business hours via email, often much faster. Screen-share sessions are scheduled at your convenience based on availability.
Our support team operates during business hours (UTC+0 timezone). While not 24/7, we respond to all inquiries within one business day and offer flexible screen-share scheduling to accommodate different time zones.
Personalized onboarding includes: guided Dradis setup, template import and configuration, team training sessions, workflow optimization, and Q&A with our experts. We work directly with you to ensure a smooth transition.
If Dradis doesn't meet your expectations for any reason, simply let us know and we'll refund you in full. No questions asked.
No risk. No questions asked. Full refund if you're not completely satisfied.
Buy Pro NowJoin 1,000+ security teams with direct access to the Dradis support team.
Buy Pro Now0 Request a 15-Minute Discovery CallBook a 15-minute discovery call to find the right solution for your workflow
We'll discuss your current challenges and how Dradis can help. No pressure, just conversation.
Here's what teams using Dradis say
"Creating reports with Dradis Pro saves us up to 4 hours per project compared to using Word manually."
Case Study: see the real results Include is getting in this short case study .
“In our rather complex report, we do things differently, adding a challenge. But the challenge was accepted and it works out great. Today, 90% of our reporting process has been automated.”
Your email is kept private. We don't do the spam thing.