Dedicated Dradis Customer Support Team

You don't have time for downtime. Our expert support team is here to help.

Meet the Support Team

The Dradis customer support team knows the product inside and out and are here to help you from implementation to reports, backups to remediation management, and everything in between.




Multiple support channels

We work where you work. Reach the support team through email, the in-app beacon or the customer only community forum and Slack workspace.

100% Human Support.

No bots or one-size fits all support here. Each support inquiry is genuinely addressed by a human to find the best complete solution for your situation and concern, not the first close-ish canned answer they (or a bot) can find.

Try Dradis Pro

Enjoy incredible customer support from the very first day.

Your success is our business

Amazing support is core to our mission of making your day easier. While we have a dedicated support team, everyone that works at Security Roots is part of customer support. Stick around long enough, and you will likely hear from each of us on the team.



Daniel's picture



Daniel created and open-sourced the Dradis Framework in 2007 - to do what he does best: help others work better by providing back-end tools that automate the boring parts.


Rachael's picture


Help & Support

From Word reports to bug reports, Rachael is here to help you figure out what's going wrong and how to fix it.

Aaron's picture



Aaron is a developer with a burning passion for computing. He makes sure that Dradis is the best tool for the job by contributing to its development and keeping it functionally sound.

Christoffer's picture


Help & Support

Christoffer is here to help you with all of your support questions, to make sure that your reporting is how you want it and that Dradis is running as it should.

Matt's picture


Head of Product

Matt combines creative design with strategic research to drive user-centric roadmaps. Along with the Product Team, Matt ensures Dradis is continually evolving and reducing busywork for security professionals.


Marlene's picture



Marlene loves connecting with teams around the world to help them do more of the work they're passionate about and less of the busywork that keeps them from it.

Laura's picture


Solutions Specialist & Marketing

Laura provides guidance and resources to prospective users to help them on their way to success with Dradis.

Caitlin's picture



Caitlin is a passionate developer with a keen interest in solving software problems by creating innovative solutions.

Pavel's picture


Help & Support

Pavels stands ready to unravel the mysteries of any technical challenges you face, whether it's assisting with report creation or troubleshooting, ensuring a seamless and error-free journey.

Don't Take Our Word for it...

Erik Cabetas

Managing Director

Include Security

“Creating reports with Dradis Pro saves us up to 4 hours per project compared to using Word manually.

As a smaller boutique security consultancy, we're competing with thousand-person security companies that have armies of salespeople.

We need to differentiate ourselves. For us, our differentiators are: less overhead, a highly-skilled expert team, and more efficient workflow. Dradis Pro contributes to those.”

Henk-Jan Angerman

Security Consultant


“With Dradis, 90% of our reporting process has been automated.

“In our rather complex report, we do things differently, adding a challenge. But the challenge was accepted and it works out great. Today, 90% of our reporting process has been automated.”

Dradis Pro:
Built by InfoSec Teams for InfoSec Teams

Our team has spent the last 10 years helping IT Security experts spend more time testing and less time reporting. Dradis Pro allows you to work smarter and focus on what you do best: hacking.

  • Collaborate and share efficiently with all of your information in one place.
  • Consistency across engagements. Don't forget anything, avoid surprises.
  • No headaches. Our solutions work out-of-the-box, no installation needed.
  • Great support. Your pain is our pain and we're here to help.

Trusted by hundreds of InfoSec teams in over 44 countries

What you get in Dradis Pro:

Issue Library

A collection of reusable vulnerability descriptions to improve consistency and quality of your reports.

Rules Engine

Create custom rules for importing categorizing and combining findings from different scanners.

Full Support

Dedicated support channels: email, Slack, screen-share troubleshooting, and more.

Custom Reports

Unlimited help with your report templates and Concierge Onboarding at no additional cost.

Ready to get started?

Streamline InfoSec Project Delivery

Learn practical tips to reduce the overhead that drags down security assessment delivery with this 5-day course. These proven, innovative, and straightforward techniques will optimize all areas of your next engagement including:

  • Scoping
  • Scheduling
  • Project Planning
  • Delivery
  • Intra-team Collaboration
  • Reporting and much more...

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