Christoffer
Support Engineer
Pavels
Support Engineer
Rachael
Support Engineer
Dradis Pro gives you direct access to our expert support team - email, Slack, screen-share troubleshooting, and personalized onboarding included.
Support Engineer
Support Engineer
Support Engineer
Dradis CE includes community forum support only. Pro adds direct access to our expert support team with multiple channels and personalized assistance. Both are self-hosted and offline-capable.
Trusted by over 1,154 InfoSec teams in 75 countries over 17 years
Get expert help when you need it, from implementation to daily operations.
Reach our expert support team directly via email or in-app live chat. Get answers from people who know Dradis inside and out.
Stuck on something complex? Schedule a screen-share session where we troubleshoot together in real-time.
Our team works directly with you to configure Dradis for your specific workflows, import templates, and train your team.
No bots, no canned responses. Every inquiry is genuinely addressed by a human who understands your specific situation.
CE includes community forum access only. Pro adds direct support channels and personalized assistance.
| Feature | CE (Free) | Pro Assess | Pro Remediate |
|---|---|---|---|
| Community forum access | |||
| Self-service documentation | |||
| Email support | |||
| Live chat support | |||
| Screen-share troubleshooting |
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| Personalized onboarding & training | |||
| Concierge reporting service |
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Everything you need to know about Pro support.
Pro includes email support, live chat, screen-share troubleshooting, personalized onboarding, and training. No hidden costs. See all editions and pricing info→
Pro customers typically receive initial responses within 24 business hours via email, often much faster. Screen-share sessions are scheduled at your convenience based on availability.
Our support team operates during business hours (UTC+0 timezone). While not 24/7, we respond to all inquiries within one business day and offer flexible screen-share scheduling to accommodate different time zones.
Personalized onboarding includes: guided Dradis setup, template import and configuration, team training sessions, workflow optimization, and Q&A with our experts. We work directly with you to ensure a smooth transition.
If Dradis doesn't meet your expectations for any reason, simply let us know and we'll refund you in full. No questions asked.
No risk. No questions asked. Full refund if you're not completely satisfied.
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Here's what teams using Dradis say
"Creating reports with Dradis Pro saves us up to 4 hours per project compared to using Word manually."
Case Study: see the real results Include is getting in this short case study .
“In our rather complex report, we do things differently, adding a challenge. But the challenge was accepted and it works out great. Today, 90% of our reporting process has been automated.”
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