You don't have time for downtime. Our expert support team is here to help.
The Dradis customer support team knows the product inside and out and are here to help you from implementation to reports, backups to remediation management, and everything in between.
We work where you work. Reach the support team through email, the in-app beacon or the customer only community forum and Slack workspace.
No bots or one-size fits all support here. Each support inquiry is genuinely addressed by a human to find the best complete solution for your situation and concern, not the first close-ish canned answer they (or a bot) can find.
Enjoy incredible customer support from the very first day.
Amazing support is core to our mission of making your day easier. While we have a dedicated support team, everyone that works at Security Roots is part of customer support. Stick around long enough, and you will likely hear from each of us on the team.
Daniel created and open-sourced the Dradis Framework in 2007 - to do what he does best: help others work better by providing back-end tools that automate the boring parts.
Help & Support
From Word reports to bug reports, Rachael is here to help you figure out what's going wrong and how to fix it.
Aaron is a developer with a burning passion for computing. He makes sure that Dradis is the best tool for the job by contributing to its development and keeping it functionally sound.
Help & Support
Christoffer is here to help you with all of your support questions, to make sure that your reporting is how you want it and that Dradis is running as it should.
Head of Product
Matt combines creative design with strategic research to drive user-centric roadmaps. Along with the Product Team, Matt ensures Dradis is continually evolving and reducing busywork for security professionals.
Marlene loves connecting with teams around the world to help them do more of the work they're passionate about and less of the busywork that keeps them from it.
Solutions Specialist & Marketing
Laura provides guidance and resources to prospective users to help them on their way to success with Dradis.
Caitlin is a passionate developer with a keen interest in solving software problems by creating innovative solutions.
Help & Support
Pavels stands ready to unravel the mysteries of any technical challenges you face, whether it's assisting with report creation or troubleshooting, ensuring a seamless and error-free journey.
Managing DirectorInclude Security
As a smaller boutique security consultancy, we're competing with thousand-person security companies that have armies of salespeople.
We need to differentiate ourselves. For us, our differentiators are: less overhead, a highly-skilled expert team, and more efficient workflow. Dradis Pro contributes to those.”
“In our rather complex report, we do things differently, adding a challenge. But the challenge was accepted and it works out great. Today, 90% of our reporting process has been automated.”
Our team has spent the last 10 years helping IT Security experts spend more time testing and less time reporting. Dradis Pro allows you to work smarter and focus on what you do best: hacking.